Refund Policy

Made to order

Every Stephaneous piece is printed individually for you after you order — we do not hold stock. Because of this, we cannot accept returns for change of mind or incorrect size selection. Please check the size guide on each product page carefully before ordering.

This policy does not limit any statutory rights you have under the law of your country.

Damaged, defective, or wrong items

If your order arrives damaged, misprinted, defective, or is not what you ordered, we will make it right with a free replacement or a full refund — your choice.

• Email hello@stephaneous.com within 30 days of delivery.
• Include your order email address, a description of the problem, and clear photos of the item and the print issue or damage.
• You do not need to ship the faulty item back unless we ask you to.

Lost or undelivered orders

If your tracking shows no movement or your order never arrives, contact us within 30 days of the estimated delivery date and we will send a replacement or refund you. If an order is returned to sender because the address you provided was incorrect or incomplete, we can reship it to a corrected address; new shipping costs may apply.

How refunds are paid

Approved refunds go back to the original payment method through Stripe. Depending on your bank, it can take 5–10 business days for the amount to appear on your statement.

Order cancellation

Production starts shortly after payment. If you need to cancel or fix an address, email us as soon as possible — if the order has not yet gone into production we will cancel and refund it in full. Once production has started the order can no longer be cancelled.